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Information Technology Generalist 3

Description Penn State Student Affairs in University Park, PA is seeking an experienced, highly motivated, creative, and versatile IT professional to join our Information Technology team to provide advanced incident support to staff in the 24 units in Student Affairs including University Health Services, Campus Recreation, Student Activities, Counseling and Psychological Services, Career Services and many others. In addition, the successful candidate will provide consultative services, participate in IT projects and provide specialized equipment design assistance to staff. Equipment includes turnstiles, audio-video equipment and specialized health IT equipment. Areas of responsibility include the following: providing high-level support service to end users, participation in IT projects including the selection and implementation of specialized technology, leading efforts in the standardization and management of meeting room equipment and video conferencing technology installation and usage. Typically requires a Bachelor's degree or higher plus four years of related experience, or an equivalent combination of education and experience. Qualifications also include service management experience, excellent customer service, interpersonal, communication, and documentation skills; and experiencesupporting and/or managing Windows and Apple computers as well as all types of mobile devices. Candidates should also have intermediate knowledge of most or all of the following technical experience: backup and disaster recovery technologies; digital signage systems; software deployment methods and systems; and skills in troubleshooting and maintaining A/V equipment in high traffic environments. This is a fixed-term appointment funded for one year from date of hire with excellent possibility of re-funding.
Salary Range: NA
Minimum Qualification
Less than 5 years

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