SAFE -T Center Program IT Consultant

Description SAFE-T (Sexual Assault Forensic Examination Telehealth Center) seeks a highly motivated Telehealth Consultant to join its Telehealth Support Team (TST). This position will collaborate across the University with IT staff, Security and Compliance, and TST staff to explore the coordination of new telehealth technologies and conduct research around innovative initiatives that may become services to support the mission of the SAFE-T Center. Responsibilities include: Consulting with teams to identify telehealth technology needs (e.g., networking, hardware, software) and assess the feasibility of specialized requests like data security and handling; evaluate, recommend, design, and ensure proper operation of experimental hardware and software, consulting with other units as appropriate; diagnose, interpret, and resolve problems in response to reported incidents; develop training materials and provide specialized training to nursing staff; define and manage Apple Mac and iOS configurations and compliance needs in collaboration with existing nursing specialized staff; analyze and fulfill technology and service requests; gather and coordinate specialized needs for training events; provide specialized leadership and guidance and facilitate communications across units. Typically requires a Bachelor's degree or higher plus four years of related experience, or an equivalent combination of education and experience. Familiarization with ITIL/IT service management best practices, Penn State IT organizational units, and Penn State security policies and proper data handling are preferred. Experience with Systems Management (SysMan) is preferred. A strong commitment to customer service, substantial specialized aptitude, excellent problem-solving analysis and critical thinking skills, quality verbal and written communication and presentation skills, the ability to learn new things quickly and independently, and high performance in a team environment are required. This position also requires specialized experience in the following areas: IBM BigFix and/or JAMF; Active Directory; group policy management; Apple Scripting; diagnosing desktop environments in MacOS (primarily) and Windows; ensure proper operation of network hardware and firewall setup; and software packaging, deployment, and license management. This is a fixed-term appointment funded for one year from date of hire with excellent possibility of re-funding. 83914
Salary Range: NA
Minimum Qualification
Less than 5 years

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