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IIT Generalist

Campus/Location:University Park CampusDate Announced:07/17/2018Date Closing:open until filledJob Number:80519Level/Salary Band:03 ? J ? Exempt Work Unit: Penn State Law and School of International AffairsDepartment:IITFull/Part Time:Full?Time
Description
Penn State Law in University Park, PA is seeking an experienced, highly motivated, creative, and versatile IT professional to join our Instructional and Information Technology team to provide consultative and specialized assistance to our faculty, staff, and students. Areas of responsibility include the following: providing high-level service to end users, coordinating with the Assistant Dean and other IT Staff to oversee student assistants and/or interns, hardware/software lifecycle and analyzing/diagnosing, user account management, printer and print queue management, and the coordination of central IT services including lab computer deployment and administration (using BigFix), classroom equipment/system co-management, network analyzing/diagnosing, end-user education and training on standard software and features regarding law school/university computer use and related university, unit, or department policies and procedures. Typically requires a Bachelor's degree or higher plus four years of related experience, or an equivalent combination of education and experience. Qualifications also include service management experience, excellent customer service, interpersonal, communication, and documentation skills; and experience supporting and/or managing Apple computers as well as all types of mobile devices. Candidates should also have intermediate knowledge of most or all of the following technical experience:



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