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Athletic Venue Department Manager (Full-time)-Penn State

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other ? uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. We?re looking for Department Managers who are passionate about sports and who are ready and eager to support game day events and retail sales at our Team Store.
As a Department Manager you will work varying or set schedules on a weekly basis year-round, have oversight of a team of associates, and interact directly with fans, visitors, students, and a variety of other customers on a day-to-day basis to create an exciting retail and game day experience. In this role you will support over 60 athletic event sales for basketball, football, hockey and other offsite sales opportunities. And best of all, you?ll be part of a company that is consistently rated as a great place to work - and where employees love what they do.
Expectations:
+ Spend the majority of your time delivering, promoting, and modeling exceptional customer service by greeting customers, answering questions, and assisting with the purchase of merchandise or services.
+ Maintain a working knowledge of all venue operations to provide assistance with all areas of the business.
+ Assist with assigning work and providing focused direction to associates to ensure the set up and restocking of displays is executed daily.
+ Help resolve customer issues and complaints and escalate concerns to upper management when necessary.
+ Shelve, arrange, clean, and organize product or space within the store to maintain an appealing sales floor.
+ Assist with processing sales transactions involving cash, credit, or financial aid payments.
+ Full-time positions require availability to work on a weekly basis year-round. Schedules may be set or vary to meet the needs of the store.
Physical Demands:
+ Frequent movement within the store to access various departments, areas, and/or products.
+ Ability to remain in a stationary position for extended periods.
+ Frequent lifting.
+ Occasional reaching, stooping, kneeling, crouching, and climbing ladders.
Qualifications:
+ 2+ years? experience in a retail setting preferred.
+ Candidates must be a minimum of 16 years of age to be considered for employment.
+ High-energy, friendly personality, with strong communication skills to interact with a variety of people.
+ Outstanding customer service skills to match customers to products that meet their needs.
+ Ability to multi-task and comfort utilizing computers.
+ Flexibility in scheduling is necessary.
Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.


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